Refund & Cancellation Policy

Nothing here reduces your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. Digital content must be of satisfactory quality, fit for purpose and as described. If it is not, you are entitled to a repair, replacement, or a price reduction or refund. SZNZ does not operate an “all sales are final” rule.

This is digital content supplied immediately. At checkout you are asked, in a separate unticked confirmation, to expressly request immediate supply and to acknowledge that you will lose your 14-day right to cancel once the content has been fully supplied. This is a legal requirement, and we ask it plainly rather than burying it.

• If you have given that confirmation and your analysis and report have been supplied, the 14-day cancellation right no longer applies — but your rights over quality, description and fitness for purpose remain in full.
• If you have not yet submitted photographs or received a result, contact us and we will refund you in full.
• If you did not give that confirmation, your 14-day cancellation right applies as normal and supply begins after the period ends.

Membership renews monthly until cancelled. You can cancel at any time in your account settings; cancellation stops future payments and your member features continue until the end of the period you have paid for. We do not refund part months, and we do not require you to phone or email to cancel.

If you cancel within 14 days of first subscribing and have not used member features in that time, we will refund your first payment.

• Duplicate payments. Charged twice for the same thing? We refund the duplicate in full, whether or not you noticed first.
• Technical failure. If a fault on our side stops your analysis or report being produced and we cannot put it right, we refund in full.
• Partial delivery. If you received materially less than you paid for, we refund the difference or the whole amount, depending on what was missing.
• Payment taken after cancellation. Refunded in full.

A result you disagree with is not, by itself, a fault — but tell us anyway. We will review your photographs and evidence, and you may submit new photographs. If we conclude the service did not work properly for you, we will offer a refund even where we are not obliged to.

Email [PLACEHOLDER — customer support email address] with the email address on your account and, if you have it, the date of purchase. We aim to reply within 5 working days. Approved refunds are returned to the original payment method and typically appear within 5–10 working days, depending on your bank.

See the Terms & Conditions for the full contract, and the Privacy Notice for how long payment records are retained.